Coachi is an AI-powered ski technique analysis app that provides feedback on posture, balance, and movement using video analysis.

If you need help, we’re here to assist.

Contact Support

Email: support@Coachi.app

Response time: Within 48 hours (Monday–Friday, UK time)

When contacting us, please include:

• Your app version (found in Settings)

• Your device model (e.g. iPhone 13)

• A short description of the issue

• Screenshots if possible

Frequently Asked Questions

Account & Access

How does guest login work?

Coachi allows you to use the app without creating a full account. A secure install-based ID is created and associated with your analysis data.

If you uninstall the app without upgrading to a registered account, access to that data may be lost.

The beta version only supports guest accounts, but you will be able to upgrade to a full account with future releases. If you do not uninstall Coachi you will maintain long-term access to your history.

How do I delete my account?

You can delete your account directly inside the app:

• Go to Settings

• Tap “Delete Account”

• Confirm deletion

If you are unable to access the app, and have a full account rather than a guest account, please email support@Coachiapp.com from your registered email address and request account deletion.

Account deletion permanently removes:

• Your profile data

• Analysis results

• Associated identifiers

Deletion requests are processed within 7 days.

Video & Analysis

What video formats are supported?

Coachi supports standard iPhone video formats recorded in portrait orientation.

For best results:

• Record in good lighting

• Ensure full body is visible

• Keep camera stable

• Record when ski run is not overcrowded

Do you upload my video to the cloud?

No. Although we say we upload your video, they remain on your device and never get sent to our servers. 

We analyse the video on your device using machine learning, process that raw data with our proprietary detection and measurement  model, and then send that analysis to our services where it is further processed by our Coachi AI trainer to generate an English response. 

We do not use your data as training data for AI, nor do we retain any of your data, metadata or analysis data after you delete your account.

How long does analysis take?

Analysis typically takes only a few seconds, but does depend on:

• Video length

• Server load

• Network connection - for the AI response

If analysis appears delayed, or if you receive an error, ensure you have a stable internet connection.

Why did my analysis fail?

Common reasons include:

• Poor lighting

• Skier not fully visible

• Camera shaking excessively

• Unsupported video format

• Weak internet connection

Try recording again with improved visibility and stability.

If the issue persists, contact support with the video length and device model.

What do the scores mean?

Each technique metric is scored relative to an ideal movement pattern.

A 100% score represents optimal positioning within a defined tolerance range. Some metrics allow slight variation while still scoring 100%, as real-world skiing movement is dynamic.

You can tap each metric inside the app to view a detailed explanation.

Subscriptions & Payments

The current version of Coachi does not require a subscription - future release will include a subscription service and enhanced functionality.

Privacy & Data

What data does Coachi collect?

Coachi may collect:

• Account information (if registered)

• Metadata of analysed videos

• Analysis results

• We do not sell personal data.

For full details, see our Privacy Policy.

Are my videos used to train AI models?

Your uploaded videos are used solely to provide analysis within the app. They do not get uploaded to our servers - the video remains solely on your own device.

They are not sold or shared with third parties for unrelated purposes.

How do I request my data?

You may request:

• A copy of your data

• Correction of inaccurate data

• Deletion of your data

Email privacy@Coachiapp.com with your request.

We respond within 30 days in accordance with UK GDPR requirements.

Technical Requirements

• iOS 16 or later

• Internet connection required for analysis

• Camera permission required for recording

• Photo library permission required for analysing videos

Health Disclaimer

Coachi provides ski technique feedback for informational and educational purposes only.

It is not medical advice and does not replace professional coaching or instruction. Always consult a qualified professional before undertaking physical training.

Use of the app is at your own risk.

Still Need Help?

Email us at support@Coachiapp.com and we’ll get back to you as quickly as possible.

Last Updated: February 2026